We’re Excited to Serve You

Thank you for submitting your request! Our team has received your information and is already reviewing your needs. We will contact you shortly via your preferred method—text, call, or email—to confirm details and plan your cleaning service.

Next Steps

While you wait, feel free to explore more about our services and how we can help make your space spotless. We’re committed to providing top-notch cleaning tailored to your requirements.

Stay Connected

For immediate questions or additional information, feel free to reach out to us directly at our contact numbers or via email. We’re here to assist and ensure you have a seamless experience.

Our Contact Info:
Direct Line: (805) 724 7082
Email Support: info@nancyshousekeepingservice.com

maid entering home

We are a dedicated team committed to providing top-notch cleaning services tailored to meet the unique needs of each client. Our focus on using eco-friendly products and implementing thorough cleaning practices ensures a safe and spotless environment for both residential and commercial spaces. Trust us to maintain the cleanliness and comfort of your premises with professionalism and care.

Important: Review Our Client Policy Details

Client Policy Agreement

How quickly can I expect a response after submitting a request?

You will typically receive a response within 24 hours. Our team reviews your information promptly to ensure a quick follow-up to discuss your cleaning needs.

What information do I need to provide when scheduling a cleaning service?

Please provide details about the size of your space, specific areas you want cleaned, any special cleaning requests, and your preferred cleaning schedule.

Can I request a specific time or day for my cleaning service?

We strive to accommodate your preferred times and will discuss availability during our follow-up call to find a time that works best for you.

What are the payment options available?

We accept various forms of payment including credit cards, checks, and online payments. Payment details and options will be discussed during your initial consultation.

How can I pay for the cleaning service?

  • We require a 10% upfront payment based on the estimate before commencing the cleaning project. The remaining balance can be settled at the end of the service. We offer multiple payment options, including check, cash, debit cards, credit cards, PayPal, Venmo, and invoices sent via email or text message. Our office manager is also available to assist with over-the-phone payments.
  • Please note that payments with delays of 2 days will incur a fee of $10 per day.

Is there a cancellation policy?

Yes, we understand plans can change. We provide a simple cancellation policy and only request that you notify us at least 24 hours in advance.

What factors are considered when providing an estimate?

Our estimates are based on a range of factors, with a primary focus on the required cleaning. We evaluate previous jobs with similar details and the information you provide. The condition of your space, frequency of prior cleanings, and the time elapsed since the last cleaning all play a role in determining the estimate.

How long will the cleaning service take?

The duration of the cleaning service depends on the specific cleaning tasks you've requested. The time is divided among our cleaning team members. For example, if a cleaning is estimated to take 6 hours and two of our maids are assigned to your home, the job will be completed in 3 hours, as it is done much more efficiently with multiple team members.

What's included in the cleaning service?

Our cleaning service typically includes tasks such as dusting, vacuuming, surface wiping, bathroom cleaning, and kitchen cleaning. However, the exact scope of work may vary depending on your specific needs and the type of cleaning you've requested.

Are your cleaning products safe and eco-friendly?

Yes, we prioritize the use of safe and eco-friendly cleaning products to ensure the well-being of our clients and the environment. If you have any specific product preferences or allergies, please let us know, and we will accommodate your needs.

Do I need to be present during the cleaning service?

You are not required to be present during the cleaning service. Many of our clients prefer to provide access to their homes or offices and then go about their day. Our cleaning team is professional, trustworthy, and trained to handle your property with care.

Are your cleaners insured and bonded?

Yes, all our cleaning team members are fully insured and bonded for your peace of mind. Your property and belongings are protected in the event of any unforeseen incidents.

What if I need to reschedule or cancel my cleaning appointment?

We understand that schedules can change. If you need to reschedule or cancel your cleaning appointment, please inform us as soon as possible. We appreciate at least 48 hours' notice to accommodate your request effectively.

How can I provide feedback or address concerns about the cleaning service?

Your satisfaction is important to us. You can provide feedback or address concerns by contacting our customer service team. We will take prompt action to resolve any issues to your satisfaction.

Do you offer any guarantees for your cleaning service?

Yes, we stand by the quality of our cleaning service. If you are not satisfied with any aspect of our work, please let us know, and we will make it right. Your satisfaction is guaranteed.