• We require a 10% upfront payment based on the estimate before commencing the cleaning project. The remaining balance can be settled at the end of the service. We offer multiple payment options, including check, cash, debit cards, credit cards, PayPal, Venmo, and invoices sent via email or text message. Our office manager is also available to assist with over-the-phone payments.
• Please note that payments with delays of 2 days will incur a fee of $10 per day.

Our estimates are based on a range of factors, with a primary focus on the required cleaning. We evaluate previous jobs with similar details and the information you provide. The condition of your space, frequency of prior cleanings, and the time elapsed since the last cleaning all play a role in determining the estimate.

The duration of the cleaning service depends on the specific cleaning tasks you've requested. The time is divided among our cleaning team members. For example, if a cleaning is estimated to take 6 hours and two of our maids are assigned to your home, the job will be completed in 3 hours, as it is done much more efficiently with multiple team members.

Our cleaning service typically includes tasks such as dusting, vacuuming, surface wiping, bathroom cleaning, and kitchen cleaning. However, the exact scope of work may vary depending on your specific needs and the type of cleaning you've requested.

Yes, we prioritize the use of safe and eco-friendly cleaning products to ensure the well-being of our clients and the environment. If you have any specific product preferences or allergies, please let us know, and we will accommodate your needs.

You are not required to be present during the cleaning service. Many of our clients prefer to provide access to their homes or offices and then go about their day. Our cleaning team is professional, trustworthy, and trained to handle your property with care.

Yes, all our cleaning team members are fully insured and bonded for your peace of mind. Your property and belongings are protected in the event of any unforeseen incidents.

We understand that schedules can change. If you need to reschedule or cancel your cleaning appointment, please inform us as soon as possible. We appreciate at least 48 hours' notice to accommodate your request effectively.

Your satisfaction is important to us. You can provide feedback or address concerns by contacting our customer service team. We will take prompt action to resolve any issues to your satisfaction.