Frequently Asked Questions

Explore our FAQ section to find quick answers to all your questions about Nancy’s Cleaning Services. From the types of cleaning services we offer to payment methods and safety protocols, this section covers key information for both new and returning clients seeking home and commercial cleaning solutions. Discover how we ensure the quality of our services, accommodate special requests, and maintain flexibility with scheduling and payments. Whether you’re curious about our eco-friendly practices or need details on our service areas, our FAQ is designed to provide you with immediate assistance and clarity on how we can meet your cleaning needs.

What types of cleaning services do you offer?

We offer a comprehensive range of cleaning services, including home cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and customized cleaning solutions to meet your specific needs.

Are your cleaning services available in my area?

Our services are available in multiple locations. Please visit our website at Service Areas to check if we cover your area.

What cleaning supplies do you use?

We use high-quality, eco-friendly cleaning supplies that are safe for your family, pets, and the environment. We can also accommodate any specific cleaning supply requests you may have.

How are your cleaners vetted?

Our cleaners are thoroughly vetted through background checks, interviews, and trial cleanings to ensure they meet our high standards of professionalism and expertise.

Do I need to be home during the cleaning?

It's not necessary for you to be home, but you're welcome to be if you prefer. We can make arrangements to clean while you're out if that's more convenient for you.

How do you ensure the quality of your cleaning services?

We conduct regular quality checks and use customer feedback to continuously improve our services. Our cleaners are trained to meet strict cleaning standards.

Can I request the same cleaner every time?

Yes, you can request the same cleaner for your appointments, subject to their availability. We strive to provide consistent service by matching you with cleaners who understand your preferences.

What is your cancellation policy?

We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours before an appointment may incur a fee.

How do I book a cleaning service?

You can book a service by calling us directly, emailing, or through our website. We'll discuss your cleaning needs and schedule a service that's convenient for you.

What payment methods do you accept?

We accept Visa, Debit, Credit, Zelle, Venmo, and ACH transfers for your convenience.

Are you insured and bonded?

Yes, Nancy's Cleaning Services is fully insured and bonded. We take responsibility for the safety and security of our services.

Do you offer any discounts or promotions?

We occasionally offer discounts and promotions to our customers. Please check our website or contact us for current offers.

How long does a typical cleaning session take?

The duration of a cleaning session depends on the size of your property and the type of service requested. We can provide an estimated time after discussing your specific needs.

Can you accommodate special requests?

Absolutely! We aim to provide personalized service and can accommodate most special requests regarding cleaning techniques or areas of focus.

What happens if something is damaged during cleaning?

In the unlikely event of damage, we will promptly address the issue. Our company is insured, so you will be compensated accordingly.

How often should I schedule cleaning services?

This depends on your needs, ranging from weekly, bi-weekly, to monthly services. We can also provide one-time cleanings for special occasions.

Do you offer green cleaning services?

Yes, we offer green cleaning solutions upon request, using environmentally friendly products and methods.

What safety measures do you take during the COVID-19 pandemic?

We adhere to CDC guidelines, including wearing masks, practicing social distancing, and using sanitizers, to ensure the safety of our clients and cleaners.

Can I leave feedback about my cleaning service?

We welcome and encourage feedback as it helps us to improve our services. You can leave feedback on our website, through email, or by calling us directly.

Who do I contact if I have more questions?

For any additional questions, please feel free to contact us via phone or email. Our customer service team is here to assist you.

Location-Specific FAQs for Nancy's Cleaning Services

Do you service the area of Santa Barbara, CA?

Yes, Nancy's Cleaning Services proudly serves the Santa Barbara, CA area, offering a wide range of cleaning services tailored to your needs. From deep cleaning and spring cleaning to move-in/move-out cleanings, we've got your home covered. Our commercial offerings include office cleaning, post-construction clean-up, and recurring cleaning services, all designed to keep your workspace pristine.

Can residents and businesses in Ventura, CA avail of your cleaning services?

Absolutely! In Ventura, CA, we provide comprehensive cleaning solutions for both residential and commercial clients. Our services include one-time deep cleanings, eco-friendly spring cleaning, and specialized move-in/move-out cleanings. For our business clients, we offer detailed office cleanings, construction cleanup, and customizable recurring cleaning plans to fit your schedule and needs.

Is Nancy's Cleaning Services available in Santa Maria, CA?

Yes, we are delighted to offer our full suite of cleaning services in Santa Maria, CA. This includes expert home cleaning services such as deep cleaning, spring cleaning, and one-time cleanings, alongside move-in/move-out cleanings for an effortless transition. Commercially, we cater to Santa Maria businesses with our office cleaning, construction clean-up services, and flexible recurring cleanings, ensuring a spotless and professional environment.

Do you provide cleaning services in Camarillo, CA?

Yes, Nancy's Cleaning Services extends its premier cleaning services to Camarillo, CA. Our residential services include thorough deep cleanings, refreshing spring cleanings, and convenient move-in/move-out cleanings. For our commercial clientele, we offer meticulous office cleaning, construction clean-up, and tailored recurring cleaning services to keep your premises in top condition.

Are your cleaning services offered in Lompoc, CA?

Yes, residents and businesses in Lompoc, CA, can benefit from our wide array of cleaning services. Homeowners can enjoy deep cleaning, spring cleaning, and specialized move-in/move-out services for a clean and welcoming space. Commercially, we provide Lompoc with top-tier office cleaning, construction clean-up, and regular cleaning services, customized to meet the unique needs of your business.